Terms of Service

Terms Of Service



The following terms and conditions (these “Terms”) govern the provision by ALT ICT GROUP LTD of the services and/or products (referred collectively herein as “Services and Products”) described on the Server Order Form, the Service Level Agreement and Service Exhibit attached hereto (collectively the “Service Descriptions”) and defined in any of the Company’s product support listing, to the customer (“Customer”) identified on the Service Descriptions. The Service Descriptions, these Terms and the attachments and any addenda hereto, executed with respect to the Services and Products, are referred to herein, collectively, as this “Agreement.”

**You must follow the condition if anything wrote on plan page with (*) or (**) marked.

**DataLife Engine not allowed on shared/reseller host.

1. General

ALT ICT GROUP LTD will make sure to assist their clients as much as possible with the hosting service they rent. Regarding the technical complicity and difference from the internet, ALT ICT GROUP LTD will not be held responsible for interruptions or delays and the eventual impossibility for the user of an account, to gain access to the hosting service(s) due to saturation of the different networks or due to any other problem that might occur, where ALT ICT GROUP LTD or the user can be confronted with. The client can never hold ALT ICT GROUP LTD responsible for an interruption of the service for planned maintenance, emergency maintenance of the network and supremacy or an outage due to negligence of a third-party client, ddos attack and/or hack attempts.

2. Resource Usage

User may not: Use resource to host image or video. Use 20% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. Run any bit torrent application, tracker, rapidleech and related, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. Participate in any file-sharing/peer-to-peer activities Run cron entries with intervals of less than 15 minutes When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php “) use include(“include.php”) While our shared services are suitable for the bulk of our customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 10% of the server resources and/or 10% of the server’s CPU. This means that if your website is found to be utilizing more than 10% of the CPU and memory of the service, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package to a vps server. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

3. Content

All services provided by ALT ICT GROUP LTD may only be used for lawful purposes. The customer agrees to indemnify and hold harmless ALT ICT GROUP LTD from any claims resulting from the use of our services. Examples of unacceptable material on all Shared/Reseller, VPS/Dedicated Hosting plans include: Bank Debentures, Bank Debenture Trading Programs, Phishing Sites IRC Bots, Proxy Scripts * We will allow only legitimate IRC use. We do not allow eggdrop and/or psybnc shell hosting. Mail Bombers, Spam Scripts, Mass Mailer UGG Replica Botnet Controllers, Malicious Bots Scam, Fraudulent Sites Gambling/Casino Sites IP Spoofing, Making DDoS attacks, Hacking Virus, Trojan, Malware Money Laundering, Ponzi Scheme, HYIP TorrentFlux/Torrent Tracker/similar Rapidleech/Similar Type RS2RS Child Porn Image / Video / File Hosting or upload

4. Account Activation

All our Shared/Reseller packages can be online instant or manual ( maximum 1 hours) after the first payment is received!

5. Bandwidth

ALT ICT GROUP LTD agrees that it shall maintain a 1 Gigabit connection to each server (from the server to the switch)***. However, ALT ICT GROUP LTD does not warrant any response rate or download time beyond it’s control, as this is depending on Customer’s and End Users ISP connections. We do NOT guaranty a set internet speed to your server.*** We do recommend, however, that you take advantage of our speed and ping test, prior to placing your order with ALT ICT GROUP LTD.

6. Maintenance

ALT ICT GROUP LTD may, at its own discretion, temporarily suspend all service for the purpose of repair, maintenance or improvement of any of its systems, or whatever it deems necessary. However, ALT ICT GROUP LTD shall provide prior notice where it is reasonably practicable under the circumstances, determined by ALT ICT GROUP LTD, and shall restore service as soon as is reasonably practicable, determined by ALT ICT GROUP LTD. Customer shall not be entitled to any setoff, discount, refund or other credit, in case of any service outage which is beyond ALT ICT GROUP LTD control or which is reasonable in duration. (Reasonable) is to be determined by ALT ICT GROUP LTD.

7. Security

The parties expressly recognize that it is impossible to maintain flawless security, but ALT ICT GROUP LTD shall take reasonable steps, (determined by ALT ICT GROUP LTD), to prevent security breaches in server interactions with Customer and security breaches in ALT ICT GROUP LTD server interaction with resources or users outside of any firewall that may be built into ALT ICT GROUP LTD server. Specifically, Web traffic is monitored and some activities are prevented by a Server Security Module, incoming and outgoing email if filtered through several means to prevent the transmission of spam, viruses, exploits and Trojan horses. Full system logging and accounting is done with each command and keystroke recorded to external log files. These log files are audited and maintained for 7 days and then destroyed, However, Customer is solely responsible for preventing password protected pages within its Web Site from being automatically indexed and linked to search engine Robots or Spiders, or accessed by outside parties. Customer is solely responsible for any damage caused by such unauthorized access, and Customer indemnifies and holds ALT ICT GROUP LTD harmless for any compromise of Customer’s security that resulted from their own actions.

8. Prices

ALT ICT GROUP LTD has the permission to change their prices at any time. These adjustments will be announced to the customer at least 2 weeks in advance. The customer is free to cancel the agreement if not agreed with the new prices, on the date that the new prices are valid.

9. Software updates and installations

ALT ICT GROUP LTD shall perform all system administrative software updates and installations for web servers, email servers, and all related software systems.

10. Payment Conditions & Account Cancellation

The customer’s payment commitment will start on the day the agreement is made. The payment must be done before the package is activated or before the due date on the next invoice. The total price, depending the cycle the agreement has, needs to be paid in advance. If the customer does not pay on time, the customer will be informed about it and another due date will be made. Service will be suspended at 12:00am (GMT +6) after finishing due date if not pay the invoice. Accounts not paid by due date may be subject to a late fee. If the customer does not pay after 7 days of the due date, the service will be cancelled and terminated. Please note that VPS/Dedicated Servers Customers must pay all dues before or within 12:00PM (GMT+6) on due date. Otherwise VPS/Dedicated Servers will be cancel. Also account can be suspend/terminate if you make dispute without contact us for any solution.

11. Cancellation of Services

To cancel account, the customer must login to their account, click on My Hosting Packages, click the service you wish to cancel, and click “Request Cancellation”. Cancellation by any other means will not be an acceptable form of a cancellation request.

12. Delivery policy for intangible goods:

As we provide totally intangible goods, our service and products will be delivered via email only.

13. DMCA

All DMCA/Complain will be forward to account holders for deal with it except USA location.

14. Web development

A. Payment: If you failed to pay on schedule, or 70% of the payment is not paid in the period of test run, ALT ICT GROUP LTD may cancel the agreement by right.

B. Web Hosting: No costing is included in this

C. Website Contents: All contents/materials of the website such as information; image or photo,etc. to be provided by the client in soft copy and in workable format.

D. The Content in terms of Text and Graphics should be provided by the copy) along with work order and other information duration the development period (mentioned time frame).

E. Client is responsible for all the contents, information and images of the website.

F. This quotation does not include the charges for Cont creation charges, which will be billed separately.

G. The quotation does not include charges for Maintenance of the website, which would be a separate contract, based on the frequency of updates, renovation etc.

H. Updating or any kind of modification and new work will be charged separately, after final delivery.

15. Changing terms and conditions

ALT ICT GROUP LTD has the permission to make any modifications on the terms and conditions at any time, If a customer does not wish to agree on the changes in our terms and conditions, he can cancel the agreement until the date that the new terms and conditions apply, until this date or on the date of receiving of the cancellation, if this applies after the commencing date.